Shipping policy

Shipping Carriers: FedEx | DHL | UPS

- The delivery times are an estimation and can take a longer time.

- The delivery times are business days and start after dispatch.

Shipments from Louxly have not included import charges "customs", in case the customer has to pay additional customs we can't provide any refund for it, the customs could be paid directly to the carrier or to a local post.

Louxly can deliver worldwide, however, delivery times may increase depending on the delivery destination. The average delivery time within Europe is 3 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 7 business days.

For larger orders that might include an additional discount, a member of our customer services team will contact the client to discuss shipment details and delivery time.

Verification is required if the number of packages delivered corresponds to that shown on the transport document, if the packaging is intact, and/or if the product matches the order. If this is the case, customers must sign the delivery correspondents with ”the right to check the integrity of the products”. If this fails to be completed, customers may not dispute the non-matching appearance or quantity of the product ordered after delivery. Lost or damaged packages are insured a maximum amount of 30€ unless agreed upon differently from the buyer and added as a note when making a purchase.

Louxly has a report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to support@Louxly.com with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the email, Louxly will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. An unclaimed package that are returned to the vendor will need to cover a fixed fee of 45€ by the buyer.

Custom operations are handled by Louxly together with the FedEx /DHL / UPS customs agency for shipments outside the EU. Any documentation needed will be provided by Louxly to have the package cleared if necessary. With our experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.